Terms of service
Overview
This website is operated by 2Sisters PR. Throughout the site, the terms “we”, “us” and “our” refer to 2Sisters PR.
2Sisters PR provides digital and online services, including PR support, marketing support, SEO support, social media support, website content, online visibility support, consultancy and related business services.
By visiting our website, using our services or purchasing a service package from us, you agree to be bound by these Terms of Service, together with our Privacy Policy and Refund Policy.
If you do not agree to these Terms of Service, you should not use our website or purchase our services.
Section 1: Our services
We provide digital, online and consultancy-based services. These may include, but are not limited to:
PR support, marketing support, SEO support, website reviews, social media support, content writing, online visibility advice, digital audits, strategy documents, consultations, reports and related online business support.
The word “product” on our website refers to a digital service package, not a physical product.
We do not sell or ship physical products through 2Sisters PR.
Section 2: Ordering a service
When you place an order through our website, you are making an offer to purchase a digital service from us.
Your order is accepted once payment has been received and we have confirmed or started the service.
Please review your order carefully before submitting it. Because our services are digital, bespoke and time-based, we may not be able to cancel an order once work has started.
All purchases are also subject to our Refund Policy.
Section 3: Immediate start of work
All services purchased online through 2Sisters PR are intended to begin immediately after purchase, unless we agree otherwise in writing.
By placing an order, you agree that we may begin work on your service straight away. This may include reviewing your information, researching your business, checking your website or social media accounts, preparing advice, planning your service, writing content, reviewing SEO, preparing recommendations or carrying out other digital work connected to your order.
Once work has started, the service cannot normally be cancelled for a full refund.
Please read our Refund Policy for more information.
Section 4: Cancellations and refunds
Our cancellation and refund terms are set out in our Refund Policy.
Because our services are digital, bespoke and time-based, completed services are not normally refundable.
If work has already started, any refund will be at our discretion and may be reduced to reflect the work already completed.
Nothing in these Terms affects your statutory rights.
Section 5: Prices and payment
All prices are shown on our website unless agreed separately in writing.
Prices may change at any time, but changes will not affect an order that has already been accepted.
Payment must be made at the time of purchase unless we have agreed different payment terms in writing.
You agree to provide current, complete and accurate billing and payment information.
Section 6: Client responsibilities
To allow us to provide the service, you may need to provide information, access, files, feedback, approvals or other materials.
You agree that any information you provide to us will be accurate, lawful and supplied with the necessary permission.
We are not responsible for delays, errors or reduced results caused by missing information, incorrect information, delayed replies, lack of access, platform restrictions or changes made by you or a third party.
Section 7: No guarantee of specific results
We always aim to provide our services with reasonable care and skill.
However, PR, marketing, SEO, social media and online visibility services cannot guarantee specific results. We do not guarantee particular Google rankings, website traffic, sales, enquiries, press coverage, social media engagement, follower growth, leads, bookings or business outcomes.
Any examples, ideas, projections or recommendations are provided as guidance only. Results may vary depending on many factors outside our control, including competition, platform changes, search engine updates, customer demand, your website, your industry, your location and how recommendations are implemented.
Section 8: Website information
The information on our website is provided for general information only.
We aim to keep the information accurate and up to date, but we cannot guarantee that all content will always be complete, current or error-free.
We may update, change or remove website content, services, prices or descriptions at any time.
Section 9: Intellectual property
All content on this website, including text, graphics, branding, layout, service descriptions, images, logos and design, belongs to 2Sisters PR or is used with permission.
You may not copy, reproduce, distribute, modify, publish or use any part of our website or materials without our written permission.
Any materials, advice, documents, reports, content, strategies or recommendations created by us as part of a paid service are provided for your own business use only, unless we agree otherwise in writing.
You may not resell, share, publish, copy or redistribute our paid materials, templates, reports or advice without our written permission.
Section 10: Client materials
Any business information, website links, images, documents, logins, brand materials or other content you provide to us remains your responsibility.
You confirm that you have the right to share those materials with us and that our use of them for your service will not infringe the rights of any third party.
We are not responsible for claims arising from materials, instructions or information supplied by you.
Section 11: Third-party platforms and tools
Our services may involve third-party platforms such as Shopify, Google, Meta, Instagram, Facebook, TikTok, LinkedIn, website platforms, analytics tools, SEO tools, email platforms or other digital services.
We do not own or control these third-party platforms.
We are not responsible for changes, restrictions, errors, outages, suspensions, policy updates, algorithm changes or decisions made by third-party platforms.
You are responsible for complying with the terms and policies of any third-party platform you use.
Section 12: Shopify
Our website is powered by Shopify, which allows us to operate our online store and sell our services.
Any purchase made through our website is made directly with 2Sisters PR. Shopify is not responsible for the service you purchase from us.
Section 13: Privacy
Your use of our website and services is also governed by our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use and protect personal information.
Section 14: Prohibited use
You must not use our website or services for any unlawful, harmful, abusive, misleading or fraudulent purpose.
You must not attempt to interfere with the security, operation or availability of our website.
You must not copy, scrape, reproduce or exploit any part of our website, content or services without our written permission.
Section 15: Feedback and reviews
If you send us feedback, testimonials, reviews, comments or suggestions, you agree that we may use them for business, service improvement or marketing purposes, unless you tell us otherwise in writing.
We may edit or remove feedback that we consider unlawful, offensive, misleading, defamatory or inappropriate.
Section 16: Limitation of liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
We do not exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any rights that cannot be excluded under UK law.
To the fullest extent permitted by law, we will not be liable for indirect, incidental or consequential losses, including loss of profit, loss of revenue, loss of business, loss of data, loss of goodwill, loss of opportunity or loss of expected results.
Section 17: Termination
We may refuse, suspend or terminate access to our services if you breach these Terms, fail to provide required information, misuse our website or services, fail to make payment, or behave in a way that is abusive, unlawful or harmful.
You will remain responsible for any amounts due for work already completed.
Section 18: Changes to these Terms
We may update or change these Terms of Service from time to time.
The latest version will be available on this page. Your continued use of our website or services after changes are posted means you accept the updated Terms.
Section 19: Governing law
These Terms of Service and any separate agreements between you and 2Sisters PR are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales, unless consumer law gives you the right to bring a claim elsewhere in the UK.
Section 20: Contact information
Questions about these Terms of Service should be sent to:
2Sisters PR